Refund policy

We don't accept the yarn return for pre-ordered yarn. If you are unsatisfied with your purchase, please contact us, and we will make every effort to address the issue. Refunds are available for items returned within 14 days in their original (unused) skein-form. Unless it is our fault, the buyer is responsible for all return shipping costs. And there will be a restocking fee of 20% of yarn price.